If for any reason, you are unhappy with a product purchased from Lola’s Folk, you can return the unused item within 7 days for a full refund or replacement. Please keep all packaging materials and return goods as they were sent to you. A returns form will be enclosed with your order, please ensure that you fill in your name and address and whether or not you would like a replacement.

Goods returned to us damaged or lost in transit will not be credited.

Please note that the delivery charge on your original order is not refundable.

Any goods damaged in transit to you will be replaced at no extra cost, with free delivery.

Refunds shall be repaid by original method of payment.

Shipping policy

All items are made to order and from receipt of order will be despatched within:

14 working days for sleep sacks and smocks

21 working days for loveables and accessories

I will use Royal Mail “First class and signed for’ or ‘Royal Mail Special Delivery’

As all of my products are hand crafted, there may be occasions when I am unable to despatch your order within the usual timescale. In these instances, I would contact you immediately to advise you of the situation and to discuss alternative delivery arrangements.

A delivery charge is added to each order. This goes towards post, packaging and insurance.

Post and Packing within the UK –

1st class and signed for - £5.95

Royal Mail Special Delivery - £9.95